Complaints Procedure

Introduction

Any expression of dissatisfaction about the service you have received from Abraham Baron Solicitors Ltd will be considered seriously and we will ensure that we respond promptly to any complaint.

We want to give you the best possible service. Abraham Baron Solicitors is committed to providing a professional, efficient and courteous service to all our clients. If you feel that we have failed to achieve an acceptable standard of service we want you to tell us. We regard it as an opportunity to monitor and improve our quality of service. We will investigate your concerns objectively and try to generate a positive and speedy solution.

What to do if you have a complaint about the service we have provided

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. You must always try complaining to your solicitor or firm first. In most cases you will not be able to take your complaint further—whether to the legal ombudsman or to the SRA—if you have not already done so.

If you are not happy with the reply provided by this person you can refer the matter to his/her supervising partner or manager.

The supervising manager will consider your complaint and carry out an investigation and will provide a proposed solution within ten business days. If the matter is complex and it takes longer to deal with your complaint, we will contact you within ten business days to give you an approximate timescale of when you can expect a response. If we believe it would be helpful, we may suggest a meeting. Making a complaint will not affect how we handle your case.

If, following investigation by the supervising partner or manager, you remain dissatisfied with the response then your complaint may be referred to our Director Abraham Khan by email, a.khan@abrahambaron.com, or by post at 1388-1394 Coventry Road, Yardley, Birmingham, B25 8AE.

If there are any circumstances which make it difficult for you to make a complaint in writing, please call the Director on 0121 517 0057 who will do all they can to assist you. The Director will ensure that your complaint about the service provided by Abraham Baron Solicitors is carefully examined and resolved as quickly as possible.

Referral to the Legal Ombudsman

If you are not satisfied with the final response of our Director you may refer your complaint to the Legal Ombudsman (LeO). They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint
  • No more than six years from the date of act/omission;
  • No more than three years from when you should reasonably have known there was cause for complaint;

andor

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

Raising concerns with the SRA

The Solicitors Regulation Authority (SRA) can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority via their website at www.sra.org.uk.

03301330777

INFO@ABRAHAMBARON.COM